Refund & Cancellation Policy

Effective Date: 2025-09-26

myresearchcloud.ca (“we,” “our,” or “us”), operated by Computing for Humanity, provides nonprofit research cloud services on both free and paid tiers. This Refund & Cancellation Policy explains how cancellations and refunds are handled.

1. Free Tier

  • Free instances and resources are provided as part of our nonprofit mission.

  • Because no payment is collected, refunds do not apply.

2. Paid Subscriptions (Academic & Corporate)

2.1 Monthly Plans

  • Billed monthly in advance.

  • Can be cancelled at any time before the next billing cycle.

  • Payments already collected are non-refundable.

  • Service remains active until the end of the current billing period.

2.2 Yearly Plan – Paid Monthly

  • 12-month contract, billed monthly.

  • Early cancellation does not waive the remainder of the commitment.

  • Payments already collected are non-refundable.

2.3 3-Year Plan – Paid Monthly

  • 36-month contract, billed monthly.

  • Early cancellation does not waive the remainder of the commitment.

  • Payments already collected are non-refundable.

2.4 1-Year Plan – Paid in Advance

  • 12-month contract, billed in full upfront.

  • Early cancellation is permitted.

  • No refunds for unused months.

2.5 3-Year Plan – Paid in Advance

  • 36-month contract, billed in full upfront.

  • Early cancellation is permitted.

  • No refunds for unused months.

3. Important Notes

  • Discounted annual and multi-year rates are conditional on completing the full contract term.

  • Early cancellation does not revert pricing to monthly rates; the contracted amount remains due.

  • For example: cancelling a 36-month contract after 18 months means the remaining 18 months are still owed in full.

  • Long-term commitments may require us to provision dedicated hardware specifically for your allocation.

4. Service Changes

  • We may adjust or discontinue services in response to hardware lifecycle, technology shifts, or sustainability requirements.

  • If changes occur, we will provide reasonable notice and equivalent alternatives where possible.

5. Contact Us

  • For questions about this policy, please contact: info@myresearchcloud.ca